Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at contact@radianthaven.co. Please note that returns must be confirmed before mailing items back. Items sent back without first requesting a return will not be accepted.

Dropship & Third-Party Fulfilled Orders

Some items in our store are fulfilled by third-party suppliers (including print-on-demand and dropship partners). For these items, return eligibility and timelines may vary by supplier. Please contact us at contact@radianthaven.co and we will coordinate the return process on your behalf.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products (such as special orders or print-on-demand items), personal care and beauty products (such as skincare, aromatherapy, and wellness items) that have been opened or used, hazardous materials, flammable liquids, or gases, sale items, and gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at contact@radianthaven.co.