FAQ

Frequently Asked Questions

Orders & Shipping

Where does Radiant Haven ship?

Radiant Haven currently ships within the United States, including all 50 states.

How long does it take to process my order?

Orders are typically processed within 1–2 business days, Monday through Friday, excluding holidays.

Once your order has shipped, you’ll receive a confirmation email with tracking information.

How long will my order take to arrive?

Delivery times depend on the product, fulfillment partner, shipping method, and delivery location.

For products fulfilled directly through Radiant Haven, standard shipping typically takes 5–7 business days after processing. Expedited shipping typically takes 2–3 business days after processing.

Products fulfilled through third-party suppliers, including dropshipping and print-on-demand partners, may have different processing and delivery times. The estimated delivery timeframe shown at checkout is the best guide for your specific order.

How much does shipping cost?

Shipping rates are calculated based on the products in your order, your delivery location, and the shipping method selected at checkout.

The exact shipping cost will be displayed before you complete your purchase.

Can I track my order?

Yes. Once your order ships, you’ll receive an email containing your tracking information.

You can use the tracking number to follow your package through the carrier’s website.

Why haven't I received my tracking information yet?

Your order may still be processing or being prepared for fulfillment.

Most standard orders are processed within 1–2 business days. Print-on-demand products may require additional production time before tracking becomes available.

Why does my tracking say "Label Created" but hasn't updated?

A shipping label may be created before the carrier physically receives and scans your package.

Tracking information should update once the package enters the carrier's network. If there is no movement within the expected timeframe, contact us and we'll look into it.

What happens if my order is delayed?

Delivery estimates are not guaranteed. Carrier delays, weather, holidays, high-volume periods, and other circumstances can affect delivery times.

If your package is significantly delayed beyond the estimated delivery timeframe, contact us at contact@radianthaven.co and we'll help investigate.

What happens if my package is lost or damaged?

If your package is lost, damaged, or arrives with an issue, please contact us as soon as possible.

For damaged products, please provide your order number and clear photos of the product and packaging so we can determine the appropriate resolution.

Do you ship internationally?

Not at this time. Radiant Haven currently ships within the United States only.

Returns & Refunds

What is Radiant Haven's return policy?

Eligible products may be returned within 30 days of delivery.

Returned items must be unused, unworn, in their original condition and packaging, with any original tags attached. Proof of purchase is also required.

How do I request a return?

Please contact us at contact@radianthaven.co before sending an item back.

Returns must be approved before they are shipped back. Please do not send products to a supplier or return address without contacting us first.

Are all products eligible for returns?

No. Some products are not eligible for return due to their nature or how they are fulfilled.

These may include:

Print-on-demand products

Custom or personalized products

Opened or used skincare and beauty products

Used personal-care or wellness products

Perishable products

Hazardous materials

Flammable liquids or gases

Sale items

Gift cards

Some third-party fulfilled products may also be subject to supplier-specific return conditions.

Can I return a product if I simply changed my mind?

Return eligibility depends on the product.

Standard eligible products may be returned within the applicable return period, provided they meet our return requirements.

Print-on-demand, customized, personalized, and certain hygiene-related products generally cannot be returned simply because you changed your mind.

Can I return a print-on-demand product?

Print-on-demand products are produced specifically after an order is placed and generally cannot be returned because of a change of mind, incorrect size or color selection, or because you no longer want the product.

If the product arrives damaged, defective, or with a manufacturing or printing issue, please contact us so we can assist you.

What if my print-on-demand product arrives damaged or defective?

Eligible damaged or defective Printify products may qualify for a replacement or refund in accordance with the applicable fulfillment provider's policy.

What if I order the wrong size or color on a POD product?

Because print-on-demand products are produced specifically for each order, we generally cannot accept returns or exchanges for incorrect size or color selections.

Please carefully review the product description and size chart before placing your order.

What if I receive the wrong product?

We'll review the issue and work with the appropriate fulfillment partner to resolve it.

Can I exchange an item?

We generally do not offer direct exchanges.

If an item is eligible for return, you may return the original product and place a new order after your return has been approved.

Who pays for return shipping?

Return shipping costs depend on the reason for the return and the product involved.

If an item is returned because you changed your mind or ordered incorrectly, you may be responsible for the return shipping cost.

If the product arrives damaged, defective, or incorrect, contact us before returning it so we can determine the appropriate resolution.

When will I receive my refund?

Once an approved return has been received and inspected, we'll notify you whether your refund has been approved.

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to process the refund.

AutoDS & Third-Party Fulfillment

Are all Radiant Haven products shipped directly by Radiant Haven?

No.

Some products may be fulfilled by third-party suppliers through our fulfillment partners. This allows us to offer a wider selection of products without every item being stored and shipped directly from Radiant Haven.

Will every product have the same shipping time?

No.

Shipping and fulfillment times can vary depending on the product, supplier, fulfillment location, shipping method, and destination.

The estimated delivery timeframe provided at checkout should be used as the best estimate for your order.

Why did I receive separate packages for one order?

If your order contains products fulfilled by different suppliers or fulfillment locations, your items may be shipped separately.

You may receive multiple tracking numbers and your items may arrive at different times.

Can I cancel my order after placing it?

Please contact us as soon as possible if you need to cancel an order.

Because orders may be sent to fulfillment shortly after being placed, cancellation is not guaranteed once processing, production, or shipping has started.

For print-on-demand products, production may begin shortly after the order is submitted.

What happens if an AutoDS product needs to be returned?

Return eligibility can vary depending on the supplier and product.

Please contact Radiant Haven first rather than sending the item directly to a supplier. We'll review the order and provide the appropriate return instructions when a return is available.

Print-on-Demand

What does print-on-demand mean?

Print-on-demand, or POD, means a product is produced after you place your order rather than being manufactured and stored in advance.

This allows certain Radiant Haven products to be created specifically for each order.

How long does a POD product take to be produced?

Production times vary by product and Print Provider.

Printify states that production commonly takes around 2–7 business days, although actual times can vary.

How long does a Printify order take to arrive?

After production, shipping time depends on the Print Provider, destination, and shipping method selected.

Your checkout estimate should be used as the best indication of when your specific order is expected to arrive.

Why might my POD order take longer?

Production and delivery times may increase during holidays, peak periods, inventory issues, carrier delays, quality-control issues, or other circumstances affecting fulfillment.

Production and delivery estimates are estimates and are not guaranteed delivery dates.

Can I cancel a POD order?

Please contact us immediately if you need to cancel a POD order.

Because production can begin shortly after an order is placed, cancellation may not be possible once production has started.

Can I return a POD product?

POD products generally cannot be returned simply because you changed your mind, selected the wrong size or color, or no longer want the product.

However, if your product arrives damaged, defective, or has a printing or manufacturing issue, contact us so we can assist with the appropriate resolution.

Beauty & Personal Care

Are your beauty products authentic?

Radiant Haven carefully selects the products offered through our store and works with suppliers and fulfillment partners to provide the products listed on our website.

If you have a question about the sourcing or authenticity of a specific product, please contact us before purchasing.

Can I return an opened beauty product?

For hygiene and safety reasons, opened or used skincare, beauty, personal-care, and wellness products generally cannot be returned.

If your product arrives damaged, defective, or incorrect, contact us before using it.

What should I do if my beauty product arrives damaged?

Please contact us as soon as possible with your order number and clear photos of the product and packaging.

We'll review the issue and work with the appropriate supplier or fulfillment partner to determine the appropriate resolution.

Contact

How can I contact Radiant Haven?

For questions about your order, shipping, returns, products, or anything else, contact us at:

Email: contact@radianthaven.co

Please include your order number when contacting us about an existing order so we can assist you more quickly.